Ask questions to help troubleshoot

Most technicians out there have one tool that they do not use enough, and that's conversation. Let's be honest a majority of people are not going tot tell you that they dropped their phone in the toilet, they will minimize it. It has been my experience that if they tell you how bad it really was you will not try to fix their device or you just will say no. Customers are rarely honest, be prepared for the worse case scenario. The phone your repairing might not be theirs at all, it could be her boyfriends or a third party friend. This is where discretion comes in. Here are some suggestions

• When did this happen
• Did you take it to another shop
• Did you try to power it on or charge it
• Do you have a court case
• Do you know your password
• Is there anything that happened that felt unusual

Taking a good history is no different then a surgeon or mechanic. It can also protect you so make sure you pay attention. If you work from home it is probably better to meet at a coffee shop or somewhere away from where you live. The more information you have the better if you missed something, it should not be a surprise if your not asking questions If your troubleshooting and your asking the right questions that should be good enough.

WD4O Test

WD40 ( Not the machine lubricant but pronounced the same way I came up with WD40 years ago as a way to test and score a smartphones repair the higher the score the less likely for repair

W is water = 50

D is drop = 25

4 areas to test ( Buttons, charging, sound audio, and Network) each failure is 5

O does it turn On or Not if it does not turn on 75